How can we help?

What we can help with

• Missing delivery emails or download access.
• Files that will not download, unzip, open or import correctly.
• Questions about Canva import, included files or the one-brand licence.
• Payment receipts, duplicate charges or other order questions.

Include these details

• Your name and the email address used at checkout.
• Your Dodo payment or order ID, if available.
• The device, browser or app you were using.
• A short explanation and screenshot of the error, with sensitive details hidden.

Never email your full card number, password, OTP, CVV or other sensitive payment credentials.

Response hours

Support is handled Monday to Friday, excluding public holidays in India. We aim to send an initial response within two business days. More complex technical issues may require additional troubleshooting.

Payment and delivery provider

Dodo Payments is the reseller and Merchant of Record for ChairMint purchases. Dodo handles checkout, receipts, applicable transaction taxes and digital delivery. Your receipt or payment descriptor may therefore show Dodo Payments. Contact ChairMint first and we will guide you to the correct resolution.

Refund requests

ChairMint does not offer refunds for dissatisfaction or change of mind after digital delivery. A refund is considered only when a verified technical issue prevents access to or use of the supplied files and cannot be resolved. Read the Refund Policy before submitting a request.