Refund Policy

When a refund may be considered

• Your successful order was not given download access, and ChairMint and Dodo Payments cannot restore delivery.
• An included file is corrupted or technically unusable, and we cannot provide a working replacement after reasonable troubleshooting.
• A verified platform or file-format problem prevents the supplied product from being accessed or used in the way technically described, and no reasonable workaround or replacement is available.

What is not eligible

• Dissatisfaction, change of mind or deciding that the product is not suitable for you.
• Not having enough time, not using the files or expecting the toolkit to perform the work automatically.
• Not reading the product description, compatibility information, licence terms or preview before purchasing.
• Minor Canva font substitution, editable-layout differences caused by third-party software, or lack of familiarity with Canva, PPTX, ZIP or spreadsheet files.
• Requests based on business results, bookings, reach, advertising performance or income. ChairMint does not guarantee these outcomes.
• Requests made after the files have been accessed, copied or used when there is no unresolved technical defect.

We troubleshoot first

For a reported technical issue, we may resend the delivery link, provide a replacement file, explain the correct import process or offer another reasonable technical solution. A refund is considered only if the issue is verified and those steps do not restore access or usability.

How to request a technical review

Email support@chairmint.in within seven calendar days of purchase. Include the checkout email, Dodo payment or order ID, affected filename, device or software used, and a screenshot or screen recording showing the issue. Requests without enough information to reproduce or verify the problem may be delayed or declined.

Duplicate or incorrect charges

A confirmed duplicate or incorrect charge is treated as a billing correction rather than a satisfaction-based refund. Contact support with both transaction references so the payment record can be investigated.

If a refund is approved

Dodo Payments is the reseller and Merchant of Record. Approved refunds are submitted through Dodo Payments to the original payment method and currency. Your bank or payment provider controls the time needed for the credit to appear.

Your legal rights

This policy does not limit any remedy required for defective, deficient or misdescribed goods or services, or any other consumer right that cannot legally be excluded in your location. Where mandatory law gives you a greater right, that law applies.